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Who are we?

Quay Claims is a claims management consultancy offering an innovative range of services to insurers, Lloyd’s and London Market, reinsurers, service providers and corporate customers.

Our offering is underpinned by a wealth of personal experience, from new start-ups to managing claims departments, claims service providers, outsourcing and major projects in the Company and Lloyd’s markets, together with technical, operational and fraud expertise across major insurance classes, in the UK and worldwide.

Where necessary, we work in association with a small, select group of like-minded professionals in the legal, claims and digital markets. This allows us to provide expertise and traditional values while delivering innovative, flexible business solutions to a demanding and changing claims environment.

Quay Claims has the flexibility to meet your individual business philosophies and regulatory requirements through the following:


Helping you with compliance, identifying and maximising control over risk, loss, settlement and expense ratios.


An impartial service to assist in the selection, management and control of cover holders, service providers and external solutions.


Provide strategic review, targeting and quality assurance functions across a portfolio, individual cases or first line of defence on emerging claim or fraud risks.


Provide ongoing development through innovative but relevant digital, people and business opportunities in a changing claims landscape.

How we work

We’re about relationships and teamwork; always willing to offer advice, opinions or innovation, we aim to provide adaptable solutions for every customer and their individual issues. We work with you to fully understand your requirements – only then can we properly deliver tangible, cost effective results to the varying demands of claims control and compliance.